Customer Service Representative
Tekni-Plex Tekni-Plex Clinton, IL Clinton, IL Full-time Full-time Estimated:
$41.
5K - $52.
6K a year Estimated:
$41.
5K - $52.
6K a year 2 days ago 2 days ago 2 days ago Since 1969, TekniPlex, located in Clinton, IL, has been producing quality tubing and cut pieces for a wide range of commercial and household products.
Our solutions are found in some of the most well-known names in the Healthcare, Pharmaceutical, Personal Care, Household and Food & Beverage markets.
We are actively recruiting individuals who have a passion for producing a quality product that saves thousands of lives every day.
We are currently recruiting a Customer Service Representative to join our team.
Job Summary The Customer Service Representative acts as the primary liaison between our customers, sales, scheduling, and manufacturing.
This position continually interacts with other departments to ensure we meet or exceed our customers' requirements.
The Customer Service Representative is expected to consistently provide excellent service to our customers, by effectively communicating customer needs and by responding to their needs in a timely manner.
In addition, they play a critical role in building relationships with our customers to encourage long-term business opportunities.
Job Responsibilities Handles customer communication, conflict resolution, and compliance pertaining to customer deliverables, including orders, pricing, lead times, etc.
Receive and process customer purchase orders.
Ensure customer requirements outlined on the purchase orders are in alignment with the quote referenced.
Provides support and responds to customer inquiries, issues, and complaints in a professional and efficient manner.
Effectively collaborate with coworkers throughout the supply chain.
Ensures timely response to inquiries from internal and external customers.
Enter and plan sales orders to translate the customer requirements into production requirements which are forwarded to production scheduling.
Process change orders, sample orders, remake orders, and rework orders to comply with customer needs.
Proactively communicate any significant changes to customer orders to the Production Scheduler.
Work closely with the manufacturing and planning teams to ensure that customer orders are progressing through the system as needed and that customer requirements/ship dates are met.
Ensure all purchase orders have accurate pricing and if not, collaborate with the appropriate individuals to resolve any discrepancies, processing only those POs that have correct pricing.
Maintain order status reports, as needed, for tracking and managing customer orders and inventories until such time that shipment is made.
Maintain accuracy of quantities and pricing within orders to ensure the accuracy of invoices.
Assist Quality Department in issuing RA#'s if warranted.
Coordinate issuance of credit accordingly.
Ensures Quality of products and processes are maintained by:
Understanding and supporting the quality policies, and quality systems.
May contribute to the preparation and distribution as well as preparation of daily, weekly, monthly, and quarterly sales reports, customer reports, and shipping reports.
Including, but not limited to daily sales, weekly metrics, monthly forecasts, and gathering of analytical data.
Utilize the AS400/HFA and PC software to develop, maintain and generate effective reporting systems that relate to the job function.
Additional duties may be assigned as needed to support our customers.
Qualifications High School diploma or equivalent required.
3 to 5 years of Customer Service experience, at least 2 years in a manufacturing environment or related experience required.
Demonstrated work ethic that operates with flexibility and approaches opportunities with an open mind, and orientation towards results, a solid business perspective, and a sense of urgency and ownership of the solution.
Demonstrates a high degree of interpersonal skills to effectively interact with all levels of customers, company employees, and management.
Strong computer skills and working knowledge of Microsoft Office (especially Excel and Word).
Must have excellent organizational skills and be able to multi-task with minimal direction and supervision.
Must have excellent English communication skills, both verbal and written.
Ability to respond to common inquiries or complaints from customers.
Ability to effectively present information to top management.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person People with a criminal record are encouraged to apply Ability to commute/relocate:
Clinton, IL 61727:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$41.
5K - $52.
6K a year Estimated:
$41.
5K - $52.
6K a year 2 days ago 2 days ago 2 days ago Since 1969, TekniPlex, located in Clinton, IL, has been producing quality tubing and cut pieces for a wide range of commercial and household products.
Our solutions are found in some of the most well-known names in the Healthcare, Pharmaceutical, Personal Care, Household and Food & Beverage markets.
We are actively recruiting individuals who have a passion for producing a quality product that saves thousands of lives every day.
We are currently recruiting a Customer Service Representative to join our team.
Job Summary The Customer Service Representative acts as the primary liaison between our customers, sales, scheduling, and manufacturing.
This position continually interacts with other departments to ensure we meet or exceed our customers' requirements.
The Customer Service Representative is expected to consistently provide excellent service to our customers, by effectively communicating customer needs and by responding to their needs in a timely manner.
In addition, they play a critical role in building relationships with our customers to encourage long-term business opportunities.
Job Responsibilities Handles customer communication, conflict resolution, and compliance pertaining to customer deliverables, including orders, pricing, lead times, etc.
Receive and process customer purchase orders.
Ensure customer requirements outlined on the purchase orders are in alignment with the quote referenced.
Provides support and responds to customer inquiries, issues, and complaints in a professional and efficient manner.
Effectively collaborate with coworkers throughout the supply chain.
Ensures timely response to inquiries from internal and external customers.
Enter and plan sales orders to translate the customer requirements into production requirements which are forwarded to production scheduling.
Process change orders, sample orders, remake orders, and rework orders to comply with customer needs.
Proactively communicate any significant changes to customer orders to the Production Scheduler.
Work closely with the manufacturing and planning teams to ensure that customer orders are progressing through the system as needed and that customer requirements/ship dates are met.
Ensure all purchase orders have accurate pricing and if not, collaborate with the appropriate individuals to resolve any discrepancies, processing only those POs that have correct pricing.
Maintain order status reports, as needed, for tracking and managing customer orders and inventories until such time that shipment is made.
Maintain accuracy of quantities and pricing within orders to ensure the accuracy of invoices.
Assist Quality Department in issuing RA#'s if warranted.
Coordinate issuance of credit accordingly.
Ensures Quality of products and processes are maintained by:
Understanding and supporting the quality policies, and quality systems.
May contribute to the preparation and distribution as well as preparation of daily, weekly, monthly, and quarterly sales reports, customer reports, and shipping reports.
Including, but not limited to daily sales, weekly metrics, monthly forecasts, and gathering of analytical data.
Utilize the AS400/HFA and PC software to develop, maintain and generate effective reporting systems that relate to the job function.
Additional duties may be assigned as needed to support our customers.
Qualifications High School diploma or equivalent required.
3 to 5 years of Customer Service experience, at least 2 years in a manufacturing environment or related experience required.
Demonstrated work ethic that operates with flexibility and approaches opportunities with an open mind, and orientation towards results, a solid business perspective, and a sense of urgency and ownership of the solution.
Demonstrates a high degree of interpersonal skills to effectively interact with all levels of customers, company employees, and management.
Strong computer skills and working knowledge of Microsoft Office (especially Excel and Word).
Must have excellent organizational skills and be able to multi-task with minimal direction and supervision.
Must have excellent English communication skills, both verbal and written.
Ability to respond to common inquiries or complaints from customers.
Ability to effectively present information to top management.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Work setting:
In-person People with a criminal record are encouraged to apply Ability to commute/relocate:
Clinton, IL 61727:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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