Customer Service Rep (FT)
Clinton, IL Clinton, IL Full-time Full-time $22 - $24 an hour $22 - $24 an hour 2 days ago 2 days ago 2 days ago he Customer Service Representative acts as the primary liaison between our customers, sales, scheduling, and manufacturing.
This position continually interacts with other departments to ensure we meet or exceed our customers' requirements.
The Customer Service Representative is expected to consistently provide excellent service to our customers, by effectively communicating customer needs and by responding to their needs in a timely manner.
In addition, they play a critical role in building relationships with our customers to encourage long-term business opportunities.
Job
Responsibilities:
Handles customer communication, conflict resolution, and compliance pertaining to customer deliverables, including orders, pricing, lead times, etc.
Receive and process customer purchase orders.
Ensure customer requirements outlined on the purchase orders are in alignment with the quote referenced.
Provides support and responds to customer inquiries, issues, and complaints in a professional and efficient manner.
Effectively collaborate with coworkers throughout the supply chain.
Ensures timely response to inquiries from internal and external customers.
Enter and plan sales orders to translate the customer requirements into production requirements which are forwarded to production scheduling.
Process change orders, sample orders, remake orders, and rework orders to comply with customer needs.
Proactively communicate any significant changes to customer orders to the Production Scheduler.
Work closely with the manufacturing and planning teams to ensure that customer orders are progressing through the system as needed and that customer requirements/ship dates are met.
Ensure all purchase orders have accurate pricing and if not, collaborate with the appropriate individuals to resolve any discrepancies, processing only those POs that have correct pricing.
Maintain order status reports, as needed, for tracking and managing customer orders and inventories until such time that shipment is made.
Maintain accuracy of quantities and pricing within orders to ensure the accuracy of invoices.
Assist Quality Department in issuing RA#'s if warranted.
Coordinate issuance of credit accordingly.
Ensures Quality of products and processes are maintained by:
Understanding and supporting the quality policies, and quality systems.
May contribute to the preparation and distribution as well as preparation of daily, weekly, monthly, and quarterly sales reports, customer reports, and shipping reports.
Including, but not limited to daily sales, weekly metrics, monthly forecasts, and gathering of analytical data.
Utilize the AS400/HFA and PC software to develop, maintain and generate effective reporting systems that relate to the job function.
Additional duties may be assigned as needed to support our customers.
Qualifications:
High School diploma or equivalent required.
3 to 5 years of Customer Service experience, at least 2 years in a manufacturing environment or related experience required.
Demonstrated work ethic that operates with flexibility and approaches opportunities with an open mind, and orientation towards results, a solid business perspective, and a sense of urgency and ownership of the solution.
Demonstrates a high degree of interpersonal skills to effectively interact with all levels of customers, company employees, and management.
Strong computer skills and working knowledge of Microsoft Office (especially Excel and Word).
Must have excellent organizational skills and be able to multi-task with minimal direction and supervision.
Must have excellent English communication skills, both verbal and written.
Ability to respond to common inquiries or complaints from customers.
Ability to effectively present information to top management.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Our rewards programs include:
We offer a full complement of valuable Health, Wellness, and Welfare benefits which include:
Medical, Dental, and Vision.
Medical benefits effective the first of the month following your start date.
Life and Disability.
401(k) and Match.
Wellness Program including EAP.
Pay for Performance philosophy.
The pay range for this job is $19.
25-24.
35.
About Tekni-Plex:
TekniPlex is a globally integrated company that provides innovative solutions through materials science and manufacturing technologies.
A global leader in the Healthcare and Consumer Product markets, TekniPlex provides medical device components and a multitude of material science solutions that lead to a healthier and more sustainable world.
Its solutions are found in some of the most well-known names in the Healthcare, Personal Care, Household, and Food and Beverage markets.
Headquartered in Wayne, Pennsylvania, TekniPlex employs 7,000 people throughout its operations in Belgium, Brazil, Canada, China, Colombia, Costa Rica, Germany, India, Italy, Mexico, Northern Ireland and the United States.
Tekni-Plex Rewards:
At Tekni-Plex, we value all of our people across the globe.
We strive to provide a work environment that leads to your professional fulfillment.
Since fulfillment means something different to everyone, the rewards that Tekni-Plex provides globally are appropriately diverse and suited to help you perform your best inside and outside the company.
We offer a full complement of valuable Health, Wellness, and Welfare benefits which include:
-Medical, Dental, and Vision -Life and Disability -401(k) and Match -Wellness Program including EAP -Pay for Performance philosophy.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position continually interacts with other departments to ensure we meet or exceed our customers' requirements.
The Customer Service Representative is expected to consistently provide excellent service to our customers, by effectively communicating customer needs and by responding to their needs in a timely manner.
In addition, they play a critical role in building relationships with our customers to encourage long-term business opportunities.
Job
Responsibilities:
Handles customer communication, conflict resolution, and compliance pertaining to customer deliverables, including orders, pricing, lead times, etc.
Receive and process customer purchase orders.
Ensure customer requirements outlined on the purchase orders are in alignment with the quote referenced.
Provides support and responds to customer inquiries, issues, and complaints in a professional and efficient manner.
Effectively collaborate with coworkers throughout the supply chain.
Ensures timely response to inquiries from internal and external customers.
Enter and plan sales orders to translate the customer requirements into production requirements which are forwarded to production scheduling.
Process change orders, sample orders, remake orders, and rework orders to comply with customer needs.
Proactively communicate any significant changes to customer orders to the Production Scheduler.
Work closely with the manufacturing and planning teams to ensure that customer orders are progressing through the system as needed and that customer requirements/ship dates are met.
Ensure all purchase orders have accurate pricing and if not, collaborate with the appropriate individuals to resolve any discrepancies, processing only those POs that have correct pricing.
Maintain order status reports, as needed, for tracking and managing customer orders and inventories until such time that shipment is made.
Maintain accuracy of quantities and pricing within orders to ensure the accuracy of invoices.
Assist Quality Department in issuing RA#'s if warranted.
Coordinate issuance of credit accordingly.
Ensures Quality of products and processes are maintained by:
Understanding and supporting the quality policies, and quality systems.
May contribute to the preparation and distribution as well as preparation of daily, weekly, monthly, and quarterly sales reports, customer reports, and shipping reports.
Including, but not limited to daily sales, weekly metrics, monthly forecasts, and gathering of analytical data.
Utilize the AS400/HFA and PC software to develop, maintain and generate effective reporting systems that relate to the job function.
Additional duties may be assigned as needed to support our customers.
Qualifications:
High School diploma or equivalent required.
3 to 5 years of Customer Service experience, at least 2 years in a manufacturing environment or related experience required.
Demonstrated work ethic that operates with flexibility and approaches opportunities with an open mind, and orientation towards results, a solid business perspective, and a sense of urgency and ownership of the solution.
Demonstrates a high degree of interpersonal skills to effectively interact with all levels of customers, company employees, and management.
Strong computer skills and working knowledge of Microsoft Office (especially Excel and Word).
Must have excellent organizational skills and be able to multi-task with minimal direction and supervision.
Must have excellent English communication skills, both verbal and written.
Ability to respond to common inquiries or complaints from customers.
Ability to effectively present information to top management.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Our rewards programs include:
We offer a full complement of valuable Health, Wellness, and Welfare benefits which include:
Medical, Dental, and Vision.
Medical benefits effective the first of the month following your start date.
Life and Disability.
401(k) and Match.
Wellness Program including EAP.
Pay for Performance philosophy.
The pay range for this job is $19.
25-24.
35.
About Tekni-Plex:
TekniPlex is a globally integrated company that provides innovative solutions through materials science and manufacturing technologies.
A global leader in the Healthcare and Consumer Product markets, TekniPlex provides medical device components and a multitude of material science solutions that lead to a healthier and more sustainable world.
Its solutions are found in some of the most well-known names in the Healthcare, Personal Care, Household, and Food and Beverage markets.
Headquartered in Wayne, Pennsylvania, TekniPlex employs 7,000 people throughout its operations in Belgium, Brazil, Canada, China, Colombia, Costa Rica, Germany, India, Italy, Mexico, Northern Ireland and the United States.
Tekni-Plex Rewards:
At Tekni-Plex, we value all of our people across the globe.
We strive to provide a work environment that leads to your professional fulfillment.
Since fulfillment means something different to everyone, the rewards that Tekni-Plex provides globally are appropriately diverse and suited to help you perform your best inside and outside the company.
We offer a full complement of valuable Health, Wellness, and Welfare benefits which include:
-Medical, Dental, and Vision -Life and Disability -401(k) and Match -Wellness Program including EAP -Pay for Performance philosophy.
Estimated Salary: $20 to $28 per hour based on qualifications.
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